mic not working properly
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Does the issue appear right after the system update?
2. Does the mic issue appear with Calling or any specific apps?
3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
4. Also, please try "the Factory Reset"
Settings>System>Advanced>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
I'm trying these two methods but same problem again 1. Does the issue appear right after the system update? YES
1. Does the mic issue appear with Calling or any specific apps?
2. Please check on SMMI test
Calculator> type ".12345+=">SMMI TEST>Single Test>BoardMic Test/BoardMic2 Test
If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
1. Does the mic issue appear with Calling or any specific apps? MIC APPEAR ONLY WITH NORMAL CALL
When call through whatsApp mic working, But only normal call mic not working properly.
Calculator> type ".12345+=">SMMI TEST>Single Test>BoardMic Test/BoardMic2 Test SURE
Yes i also got the same problem
Hi haribabu & deepsaharoy7766
Please wait for the new firmware version rolling out by next week and update to it first. If the issue persists in the new firmware version, kindly report the issue here. I will PM you the guide of recording logs for further checking, to avoid any personal information leaking.
@Christine_ASUS "Rolling out by next week" does that mean android 10 will be rolled out through fota next week?
The latest version WW-17.2017.2008.432 is now on our official website, please visit our website for manual update
If the issue persists in the latest firmware version, kindly report the issue here. I will PM you the guide of recording logs for further checking, to avoid any personal information leaking.
@Christine_ASUS Hello, the latest version WW-17.2017.2008.432 is listed as a beta version in Asus Website. Since its beta how can we expect it to arrive as FOTA. Please clarify this. Is it actually stable but listed as a beta by mistake ?
@Christine_ASUS @and06tw @Anders_ASUS
That's what I am wondering too.
The mod clearly said that it will be rolling out next week , the support page says that it is a beta update (the download page have been a lot of times incorrect) but the moderator says that it will be rolling out.
Hi nidhin3 & veeharish2005
The firmware version can only be manual updated. I already edited the passage. Thank you for your kind reminder..
Furthermore, the firmware which rolled out this week is the version I mentioned above.