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FX506IU STUTTERING VIDEO AND AUDIO

LoweRus
Rising Star I
System: Windows 10 2004
Battery or AC: 180W adapter
Model: Asus TUF gaming FX506IU
Frequency of occurrence: 1-2 times per day
Reset OS: +
Screenshot or video: Added (my video)
My new FX506IU laptop stutters 1-2 times a day, I thought it was a software problem, but I don't know what to think. It manifests itself as follows: a strong drop in frames per second and sound stuttering, as if the entire system is slowing down (1-2 seconds). I tried to install different versions of windows (1709, 1903, etc.), this error still remains, I tried different drivers, from the oldest to the newest, installed everything from the official website of the manufacturer (Asus), but it also did not help. Any thoughts on how to solve the problem?
In general, this is just a living hell, because this problem has been haunting me from the first days of using a laptop, I took it to an authorized Asus service center, but in our city in authorized service centers, apparently, only fools work, and they simply could not identify my problem, no matter how actively I would describe it. Also, the reviews about all of them are just awful, someone steals RAM from new laptops, someone else somehow messes up. And that's why I didn't make any more attempts to take my laptop to service centers, lest it get worse. And this question is brewing: HOW TO BE !? I gave over $ 1100 for a laptop that can't do its job properly! And in the end I stay at a broken trough ??? Now I just want to figure out what the problem is, I don't even hope to get the money back for the laptop, looking back at the quality of service in Asus services.
Someone faced my problem? How did you decide? Help me! I am desperate, every day I work on my laptop and suffer this error!

Same problem post:
https://zentalk.asus.com/en/discussion/25590/fx505du-stuttering-video-and-audio


17 REPLIES 17

LoweRus
Rising Star I
I am adding one more video, which shows that at the time of the bug, the voltage on all processor cores leveled off!

Blake_ASUS
Community Legend II
Hello matushkinln,
May I know if the issue happens in Windows 1909?or in Safe mode?
When the stuttering happens, the device is on battery or on AC mode?
Thank you.

LoweRus
Rising Star I
Blake_ASUS

Hello matushkinln,

May I know if the issue happens in Windows 1909?or in Safe mode?

When the stuttering happens, the device is on battery or on AC mode?

Thank you.


View post
Hello! Yes, in 1909 the problem also occurs, I tried to install it. I haven't checked it in safe mode, I still can't find the time, probably I'll check it on the weekend, but sitting for 5-6 hours and watching the computer in safe mode is incredible.
When working from a charger, it definitely happens. When running on battery power, I have never used the PC in this mode.
I think it is possible that it started when I updated the BIOS to version 3.09 (Latest version). Because I don't remember what it was before the update.

Blake_ASUS
Community Legend II
Hello matushkinln,
Thank you so much for the update. I will keep track of it.
If you have more information about the safe mode and battery mode, let me know!