Battery

Boyy..Boyy.. Level 1
edited October 22 in ZenFone 4 Series

Why my hp automatically off..battery 70%.?

Comments

  • edited September 21

    Hi Boyy..

    Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:

    1. Is there any zone heating up while using/idling?

    2. How long has the battery been used? 

    3. Enter "Safe Mode" and leave a 100%-charged phone in sleep(idle) mode in a night, then provide me the screenshot of 

    ①Setting>Battery

    ②Setting>Battery>3 dots on the top"Show app usage"

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    If the battery works well in "Safe Mode", please check on any disturbance from the installed 3rd party Apps.

    4.  Also, please try "the Factory Reset" 

    Settings>System>Reset options>Factory data reset

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.


    For more information, please refer to the links below

    https://www.asus.com/support/FAQ/1009546/

    https://www.asus.com/support/FAQ/1009547/

  • Have you tried updating the BIOS and the Chipset drivers to the latest version (Use the Official HP website for drivers and downloads)

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