M2 Pro Missing Features

the_kidthe_kid Level 1
edited October 2020 in ZenFone Max Pro Series

Provide Jio 4G+ Support, VoWiFi, Native Call Recorder and Video Call Support.

We are very hopeful, these require just a Software support from your end as hardware is already capable of it. And devices with same configuration provide all the above features. Ty and i hope you not only listen but act too.


  • edited September 2020

    Hi the_kid

    Thank you for your asking. As I recall, Jio India does not support Vo-WiFi in MPM2. You may check with other carriers in the country of your residence if they support Vo-WiFi in MPM2. If you have any further queries, please provide me your country and carrier for further checking. You can check with your carrier as well.

    Furthermore, kindly refer to 4 main requirements below that needs to fulfill to use VoLTE function :

    A. The carrier supports VoLTE

    B. The carrier supports VoLTE with the model 

    C. SIM Card has VoLTE

    D. Both side are using VoLTE

  • Okay, but why 4G+, Native video call and call recording features aren't there. Also, Realme 2 Pro has same chipset, how they are able to activate all these features after One odd year including Vo-WiFi.

  • the_kidthe_kid Level 1
    edited September 2020

    I remember both M2 Pro & Realme 2 Pro have same chipset but it includes all features i have mentioned above. And it was released earlier than M2 pro. I am feeling Cheated.

    Plz. suggest some custom ROM or unlock all the hardware capabilities. It's dated SoC, and you should atleast provide users all the possible features you can afford to. Why are you limiting the Device capabilities.

  • Hi the_kid

    Thank you for your reply. Kindly provide the information below

    1. Do the functions of 4G+, Native video call and call recording disappear after any system/apps' download or update?

    2. Does the device support the functions you want in the spec list? If the spec list supports the functions you mentioned above yet you can not use them, please provide me the spec list for further checking.

    Thank you.

  • I am from India & own M2 Pro. And none of these features work on my device and i want them in Next update. It has QC 660 SoC, that supports all of them, and it just requires software intervention from your end. I hope now it's clear to you..


  • Moved from the_kid <Asus M2 Pro, the only sin I committed?>

    Mi and Realme devices launched earlier than M2 pro have got A10 Update months ago and with every update they keep on adding every possible features to every aged devices, even the expected ones.

    For 3G devices they roll 4G if modem supports.

    For non- VoLTE they add VoLTE.

    And So on.

    Tell me Asus, have we done crime giving non-chinese OEM, a chance. We have paid the same amount as those device holders but why are we deprived of all possible Modem Functionality, and have to beg you for Updates and for Adding basic MoDem/Software functionality like Native Video Call, Call recording, LTE+ support for Jio and VoWiFi and timely OS and Security update.

    If this is how your work and your business model is. I deeply regret my decision of giving you a chance. It was nightmare experience with you. And also we have to bear the laggy Fingerprint sensor bug for device's lifetime. I was about to buy your High End device, but seeing your response and updates mechanism i will never choose any of your product ever.

    Thanks for showing your true worth. People are intelligent. They give only a single chance and game over. And unfortunately you ruined it.

    Actually all features i mentioned are technically Software functionalities. Just the Will and little work is required. But i am afraid i will get, the Copy- Paste type Asus Reply.

    We have forwarded to the team and bla bla bla. Infact, your are reluctant to provide after sales services and to add additional functionality to sold out devices. Anyway, it's your business you should mind it, and do the way you like. And i as a customer will do what is best for me..?🙏🙏😎😎

  • Hi the_kid

    Thank you for your reply. Please avoid overlapping thread or message, which may disturb the mods and the users to solve the issue. Kindly refer to the reply below

    1. 4G+

    My MPM2 has 4G+ sign. 4G+ can be support in staple Internet area, depending on various reasons like your region, Internet stability, country Internet status...

    #My MPM2 screenshot

    2. Native Video Calling

    To ensure security and stability of the device, kindly use "Duo" for this function.

    3. Call Recording

    To preserve system performance and stability, We would keep ZB630KL current main functions to align AOSP system.

    We apologize for any inconvenience caused and your valuable advice will be included in future design and optimization considerations. Thank you.

This discussion has been closed.