Can't update ASUS_X013D.

emxyaunreaunemxyaunreaun Level 1
edited October 18 in Others

Comments

  • Hi emxyaunreaun

    Thank you for your asking. Have you ever unlocked or rooted your device before? Kindly try some stay-at-home troubleshooting tips below:

    1. Please check your phone Settings>System>System update. You can provide me the video for further checking.

    2. Please visit our website for performing the manual update, you can first try update WW-13.2.9.105 first

    https://www.asus.com/Phone/ZenFone-Go-TV-ZB551KL/HelpDesk_BIOS/

    #Update Guide

    https://www.asus.com/support/FAQ/1009748/


    If you still can not update your firmware, please try the following steps to access recovery mode for the Factory Reset before performing the firmware update:

    0. Try to back up your data with USB cable

    1. Power off the phone, then keep pressing "volume down key"

    2. Press "power key" and stop press " power key" once you feel the vibration. Still keep pressing "volume down key".

    3. Stop press "volume down key" once you enter [Android Recovery] Screen

    4. Choose "Wipe data/factory reset">"Yes"

    5. "Reboot system now"

    #Hardware Reset Guide

    https://www.asus.com/support/FAQ/1006346/

    Please note that once the steps are completed, all data, apps, settings and personal information will be deleted.

  • thanks for info

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