No camera and no sounds anymore
The Camera keep crashing even in safe mode。I don`t have any sounds.
Checked the internal storage, there was enough.
I tried clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage
I tried "the Factory Reset"
I contacted the support service already but my phone was bought in Hong Kong. To get it fixed I need to go there in person because apparently they don‘t have delivery service. Now, I live in japan, so it is a little bit difficult.
I don‘t know how i can get it repaired. any suggestion?
Please tell us some basic information before asking for help:
- Model Name: Zenfone 6 ZS630KL
- Firmware Version: Software information
- Kernel version: 4.14.117-perf [email protected] #1 Wed Aug 19 21:13.30 CST 2020
- extension rom: 1.1.1
- Build number: QP1A.190711.005WW_Phone-17.1810.2009.176
- Baseband version: M126.96.36.199-Kirin_001102
- Rooted or not: no
- Frequency of Occurrence: always
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.