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laptop screen goes black no boot no logo but the keyboard lights are on asus zephyrus gx531gs

balram.s108balram.s108 Level 1
edited October 2020 in Others

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Comments

  • balram.s108balram.s108 Level 1
    edited September 2020

    please any one can help me solve the problem

    even tried the hard boot

    resetting the cmos removing the battery still no screen even in an external monitor

  • Blake_ASUSBlake_ASUS mod
    edited September 2020

    Hello balram.s108,

    Please kindly send your device to service center.

    Thank you.

This discussion has been closed.