laptop screen goes black no boot no logo but the keyboard lights are on asus zephyrus gx531gs

balram.s108

Please tell us some basic information before asking for help:

1. Model Name:
2. Firmware Version:
3. Rooted or not:
4. Frequency of Occurrence:
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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balram.s108

please any one can help me solve the problem

even tried the hard boot

resetting the cmos removing the battery still no screen even in an external monitor

Blake_ASUS

Hello balram.s108,

Please kindly send your device to service center.

Thank you.