Battery problem

mangalcool.ranamangalcool.rana Level 1
edited October 2020 in ZenFone Max Pro Series

Shutdown is going on Battery backup is also not special. I have Max Pro 2 ...


Comments

  • Hi there, kindly share with us the firmware version of your device, and elaborate more on the issues you are facing.

    you may also follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue

    factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/

    4. Last option would be to visit the service center to have

    a check. Locate here: https://www.asus.com/in/support/Service-Center/India

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