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ZenFone 5z Pubg

erenx59coc
Star II

‎09-13-2020 05:53 PM

I can play 2 hours of pubg on my Zenfone 5z on a full charge, is this normal? It was 3-4 hours on Android 8, will an update come to fix this?
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1 REPLY 1

Christine_ASUS
Community Legend II

‎09-13-2020 08:26 PM

Hi erenx59coc
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Your current firmware version/PUBG version
Settings>System>About Phone>Software information
If you try to update the firmware and the PUBG to the latest version, does the issue still persist?
2. Is there any zone heating up while using/idling? How long has the battery been used? 
3. Enter "Safe Mode" and leave a 100%-charged phone in sleep(idle) mode in a night, then provide me the screenshot of 
①Setting>Battery
②Setting>Battery>3 dots on the top"Show app usage"
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
If the battery works well in "Safe Mode", please check on any disturbance from the installed 3rd party Apps.

For more information, please refer to the links below
https://www.asus.com/support/FAQ/1009546/
https://www.asus.com/support/FAQ/1009547/
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