Facing a problem

edited October 2020 in ROG Phone 2

My rog phone 2 is keep getting crash and turning off while charging am i the only one who's facing this problem

Comments

  • Hi Narendra,

    Try and confirm below:

    1. Does it show charging icon while you put it on charge? Make sure you are using ASUS supplied original charger
    2. Does it crash or turns off at a particular %
    3. What's you phone's software version? Go to setting => About => Software information. Try updating it to latest
    4. Factory reset your phone once, if you are on the latest software version
    5. If nothing work.

    Kindly visit the nearest service center:

    Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.

    https://www.asus.com/in/support/service-center/india

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