ROG 3 phone got switched off

abhip1986abhip1986 Level 2
edited November 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: ROG 3 phone
  2. Firmware Version: 17.0823.2007.58
  3. Rooted or not:not
  4. Frequency of Occurrence: most of the times when on a call
  5. APP Name & APP Version (If your issue relates to the app): built in phone call

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Not sure why the phone is turning off again and again when I am on call.


  • Are you sure the phone is switched off or is the screen turned off while in a call?

  • Same for me but randomly while using device

  • Its the phone that gets switched will become dead so i have to press the power button

  • Hi @abhip1986,

    Upcoming update will fix this.

  • My  ROG 3 keeps restarting automatically and randomly, it happened about 4 - 5 times in the span of the one month I've had this phone, messaged on instagram and they said try clearing system cache which i did and also in safe mode but i faced the same issue again today while scrolling through Facebook.

    My device is upto date with the updates that came and I was hoping to find a solution here.

    please advise me on how this can be resolved.


    Luv Jiandani.

  • Try to update firmware to new version ww.17.0823.2008.78 by FOTa and than Factory Reset :)

This discussion has been closed.