ROG 3 phone got switched off

abhip1986abhip1986 Level 2
edited November 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: ROG 3 phone
  2. Firmware Version: 17.0823.2007.58
  3. Rooted or not:not
  4. Frequency of Occurrence: most of the times when on a call
  5. APP Name & APP Version (If your issue relates to the app): built in phone call

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Not sure why the phone is turning off again and again when I am on call.

Comments

  • Are you sure the phone is switched off or is the screen turned off while in a call?

  • Same for me but randomly while using device

  • Its the phone that gets switched off....it will become dead so i have to press the power button

  • Hi @abhip1986,

    Upcoming update will fix this.

  • My  ROG 3 keeps restarting automatically and randomly, it happened about 4 - 5 times in the span of the one month I've had this phone, messaged on instagram and they said try clearing system cache which i did and also in safe mode but i faced the same issue again today while scrolling through Facebook.

    My device is upto date with the updates that came and I was hoping to find a solution here.

    please advise me on how this can be resolved.

    thanks

    Luv Jiandani.

  • Try to update firmware to new version ww.17.0823.2008.78 by FOTa and than Factory Reset :)

This discussion has been closed.