Sistem UI is not responding

orinorin Level 1
edited October 14 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Max Pro M2
  2. Firmware Version: .94
  3. Rooted or not: no
  4. Frequency of Occurrence: always
  5. APP Name & APP Version (If your issue relates to the app):

in a hour always stuck and show sistem ui is not responding. enter safe mode still stuck and show sistem ui is not responding. reset factory the problem is same..

Comments

  • Hi orin

    Thank you for your asking. Please try the following steps to access recovery mode for the Factory Reset:

    0. Try to back up your data with USB cable

    1. Power off the phone, then keep pressing "volume down key"

    2. Press "power key" and stop press " power key" once you feel the vibration. Still keep pressing "volume down key"

    3. Stop press "volume down key" once you enter [Android Recovery] Screen

    4. Choose "Wipe data/factory reset">"Factory data reset"

    5. "Reboot system now"

    #Hardware Reset Guide

    https://www.asus.com/support/FAQ/1006346/

    Please note that once the steps are completed, all data, apps, settings and personal information will be deleted.


    Besides, can you elaborate more about the issue? Can you provide me any video or picture?

This discussion has been closed.