Rog 3 video recording frame drops and stutters.

2003dev162003dev16 Level 1
edited November 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: Rog 3
  2. Firmware Version: .47
  3. Rooted or not: no
  4. Frequency of Occurrence: everytime
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================so while video recording there are stutters and frame drops and is very bad I can't even record Anything and also there is a noticeable delay when I turn my camera left or right. This started after the last 3 updates.


  • This is snapdragon 865 plus and the video is failed. I am very disappointed. Asus please fix this. There's no reason this happened. Please fix photo quality too. Night mode is so bad. Please asus, fix this asap...

  • Hi,

    Thanks for sharing the video for better clarity.

    There is a new update .58, I know you have updated thrice but this is the latest as of now and should probably fix it. Let me know if it helps. Also, what settings or resolution are you using for Video recording?

  • No it didn't fix it. it is not happening everytime now but like 6/10 times. I did some testing it's not occuring in FHD 60 fps or 4k (30 fps I think). It is only stuttering for 4k 60 fps and slo mo 120fps at 4k.

  • I updated it still didn't fix it. Ah yes I did test all video modes , so the stutters and lag are not happening in FHD 60 fps or basic 4k recording. it's only occurring on 4k 60 fps settings and slow motion 4k 120 fps.

  • federicaargofedericaargo Level 1
    edited September 2020

    I also wanna add it's happening on 8K, 4K 60fps and 4K (not really sure of this one, can't remember).

    It stops lagging from FHD 60fps and down

  • Hi there, guys! ( Rog Phone 3 Strix (ZS661KS - 1A002EU)

    When shooting 4k 60fps there is a serious occasional stutter and also when shooting in 8K ( I know that 8k shoots in 30 fps still, not consistent)

    There are other brands with Snap 865 and it does not stutter at all when shooting 4k 60 fps, not even one bit. So please, fix that as soon as possible.

    Other than that so far this phone is amazing and I got two updates for less than 24hours (.58 [upon obtaining and activating the phone for the first time it was waiting fore me hah] and .70) which is amazing. Keep updating and caring like that and ASUS might become my favorite brand (hope that I will get at least andorid 11 and 12 in the future)

    I had bad exp with ASUS* ROG PHONE 3 TENCENT GAMERS, CN MARKET (shady reseller of course, my mistake) with flashed GLOBAL ROM, I had many bugs, still it managed to shoot silky smooth 4k 60 and consisten 8k 30. I did return it and got a full refund, cause of not wanting a flashed device sold as fit for the EU (scam) and got this one with less powerful Snap 865 (instead of 865+). Still, there are other brands with with Snap 865 (non + model) and 4k videos shoot at silky smooth 60fps and I also think that half of these manufacturers are inferior compared to ASUS as a whole.

    I am in the hosting business and I sell and deal with advanced server tech and hardware, so I am really happy when I see that ASUS is coming really strong in this smartphone game. Keep up the good job and the fix updates and android updates coming.

    Cheers mates!

  • Why there aren't any replies on this post by the officials? Please look into this.

This discussion has been closed.