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Problems in Max pro m1

chiranjeevigowda94chiranjeevigowda94 Level 1
edited October 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name:asus xootd
  2. Firmware Version:
  3. Rooted or not:not rooted
  4. Frequency of Occurrence:no count kept
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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The phone sometimes get restarted by itself I don't know what the problem is . I have also faced quickstep 'not responding' problem so much.

Comments

  • victor010victor010 Level 5

    Hi there, kindly share with us the firmware version of your device.

    we'd also request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue

    factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/

This discussion has been closed.