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Problems in Max pro m1

chiranjeevigowd
Star I

‎09-11-2020 05:14 AM

Please tell us some basic information before asking for help:
Model Name:asus xootd
Firmware Version:
Rooted or not:not rooted
Frequency of Occurrence:no count kept
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
=======================================
The phone sometimes get restarted by itself I don't know what the problem is . I have also faced quickstep 'not responding' problem so much.
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1 REPLY 1

victor010
Zen Master III

‎09-14-2020 12:05 AM

Hi there, kindly share with us the firmware version of your device.
we'd also request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue
factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/
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