I did factory settings but the problem remained
I can't use my phone now
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
A. Please clean the debris off the port with compress air can.
The issue could cause by various reasons, a reason is that the port has too many debris, so that the port keep mis-detecting. Please try to clean your port with soft tools (e,g. compressed air can) or bring it back to Repair Center for device checking.
B. Do you feel the heat around the port or any zone?
C. Please try the following steps to access recovery mode for the Factory Reset:
0. Try to back up your data with USB cable
1. Power off the phone, then keep pressing "volume down key"
2. Press "power key" and stop press " power key" once you feel the vibration. Still keep pressing "volume down key".
3. Stop press "volume down key" once you enter [Android Recovery] Screen
4. Choose "Wipe data/factory reset">"Yes"
5. "Reboot system now"
#Hardware Reset Guide
Please note that once the steps are completed, all data, apps, settings and personal information will be deleted.
If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
I searched for this problem a lot, but also came across a user, I followed what you said but the charging problem still persists.
Thank you again
Thank you for your reply. If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence for further device checking: https://www.asus.com/support/Service-Center-All-Countries/
My phone was fixed, I sighed with the vacuum cleaner in the port and it was okay, thank you :)))