Mobile Data not working after system update

suhaidisaad2suhaidisaad2 Level 1
edited October 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus-X00TD
  2. Firmware Version: Android 9
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



  • suhaidisaad2suhaidisaad2 Level 1
    edited September 2020


  • WiFi is working but not mobile data.

  • I already try the factory reset but cannot resolved.

  • Hi suhaidisaad2

    Thank you for your asking. I edited your passage and deleted the picture. Please be aware that sharing the personal information like SN or IMEI on the Internet is quite dangerous. 

    Kindly provide the information below so that we can better assist you.

    1. Have you ever rooted or unlocked your device before?

    2. Does the issue appear right after any system/apps' download or update?

    3. Try to take out the sim cards> Insert the empty sim port to the end>Re-insert the sim port with sim card

    4. Which sim carrier are you using? Will the device work with other sim carrier?

    5. Can't you receive the SIM signal in every place or specific place?

    6. Please check your SMMI test: Calculator> type ".12345+=">SMMI TEST>Single Test>SIM Signal Test/Wi-Fi Test

    If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking:

    If it is impossible to access the service center during Covid-19 period, please try Call us:

This discussion has been closed.