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Call ended sim slot 2

HiteshkHiteshk Level 1
edited October 2020 in ZenFone Max Pro Series

Recently I removed my Jio sim from sim2 slot and put another vodafone sim there. However i was not able to make any calls from sim2. Following observations are made:


1. No outgoing calls going through slot2.

2. Incoming calls, messages, internet, all working fine from Sim2

3. When put the 2nd sim in slot 1, its working perfectly and can make outgoing calls.

4. when put the Default Sim1 in slot 2, again not able to make calls.

5. when again put back the Jio sim in slot2, able to make calls.


I tried resetting APN, Network setting and wiped cache but all in vain.


Please can anyone suggest something as its annoying me alot. I dont want to factory reset my phone

Comments

  • victor010victor010 Level 5
    edited September 2020

    Hi there, let us know which device you are using and firmware version of the device.

    You may kindly follow the below steps:

    1. As mentioned JIO SIM is working fine in 2nd slot, looks like the problem may not persist with the SIM slot but the SIM itself.
    2. But again to check kindly put another SIM in 2nd slot and see if it works properly.
    3. Kindly put the SIM in another device and see if the problem persists.
    4. Kindly get in touch with the network provider.
    5. . Last option would be to visit the service center to have a check. Locate here: https://www.asus.com/in/support/Service-Center/India
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