ASUS - ZenTalk

parthibanm19 · ‎09-06-2020

Please tell us some basic information before asking for help:
Model Name: Zenfone Max Pro M1
Firmware Version:QKQ1.WW_Phone-17.2017.2006.429-20200614
Rooted or not:No
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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This error shows after updating Android 10 Beta Version. Please fix this issue in next update. Battery drains more than 10 persent in night time.

victor010 · ‎09-07-2020

Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

Regarding battery issue, when you say that your SOT (Screen on Time) has gone down,
can you share the SOT after trying the below:
1. Charge the battery to 100% & use as per your normal usage pattern
2. When the battery strength reaches 10%, go to settings = Battery => Tap on the battery icon & share the graph
3. settings => Battery => Check the screen & share the same
Please follow below steps may improve battery backup:
1.Close apps that are not used (Bluetooth, WiFi, GPS, etc.)
2. Adjust sleep time and brightness (Settings > Display)
3. Boost memory when you see memory consumption is high with no app running,
4. check for background running applications, stop/disable unwanted apps, you can manage apps from auto-start manager.

parthibanm19 · ‎09-07-2020

victor2020
Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
Regarding battery issue, when you say that your SOT (Screen on Time) has gone down,
can you share the SOT after trying the below:
1. Charge the battery to 100% & use as per your normal usage pattern
2. When the battery strength reaches 10%, go to settings = Battery => Tap on the battery icon & share the graph
3. settings => Battery => Check the screen & share the same
Please follow below steps may improve battery backup:
1.Close apps that are not used (Bluetooth, WiFi, GPS, etc.)
2. Adjust sleep time and brightness (Settings > Display)
3. Boost memory when you see memory consumption is high with no app running,
4. check for background running applications, stop/disable unwanted apps, you can manage apps from auto-start manager.

View post

Same issue shows in safe mode also. Wipe cache cleared, still same issue to me.
How to clear system cache.

parthibanm19 · ‎09-07-2020

victor2020
Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
Regarding battery issue, when you say that your SOT (Screen on Time) has gone down,
can you share the SOT after trying the below:
1. Charge the battery to 100% & use as per your normal usage pattern
2. When the battery strength reaches 10%, go to settings = Battery => Tap on the battery icon & share the graph
3. settings => Battery => Check the screen & share the same
Please follow below steps may improve battery backup:
1.Close apps that are not used (Bluetooth, WiFi, GPS, etc.)
2. Adjust sleep time and brightness (Settings > Display)
3. Boost memory when you see memory consumption is high with no app running,
4. check for background running applications, stop/disable unwanted apps, you can manage apps from auto-start manager.

View post

Safe mode also settings error shows. Wipe cache cleared still settings error shows. How to clear system cache.

ASUS - ZenTalk

Settings Night light error showing