My HH turn off automatically. I duno why. I already do factory reset but still same problem.

habibihancur6habibihancur6 Level 1
edited October 2020 in ZenFone 4 Series

Please tell us some basic information before asking for help:

  1. Model Name: asus zenfone 4 max zc520kl
  2. Firmware Version: ww_phone-15.2016.1909.526-1
  3. Rooted or not: no
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



  • Hi habibihancur6

    Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:

    1. Does the issue appear after any system/apps' download or update?

    2. Please try "the Factory Reset" 

    Settings>System>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted. You may backup with your USB or google account. If you can not access the phone, please check if your google account or microSD card have auto backup your data.

    3. If the issue remains the same after performing the Factory Reset, please contact ASUS repair center in the country of your residence for further device checking:

    If it is impossible to access the service center during Covid-19 period, please try Call us:

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