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Right USB Port can't be used for Bluetooth mouse

Brian SebastianBrian Sebastian Level 1
edited October 2020 in VivoBook
  1. System: Windows 10
  2. Battery or AC: Both
  3. Model: ASUS Vivobook A442U
  4. Frequency of occurrence: Always

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Detailed description：

My right USB Port cannot be used for bluetooth mouse. The port can still read harddisk, and other USB, and ever transfer files. I tried to check the mouse driver in the device manager and it is already the latest one. I also tried to change my mouse (both logitech) and the result is still the same, so I plugged in the mouse in the other port and it works well. In the device manager, there is no problem in the device properties ("Device is working properly")

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Comments

  • Blake_ASUSBlake_ASUS mod

    Hello Brain,

    The 2 USB A ports are different, one is USB2.0, one is USB 3.0,

    you may double check the requirement of the bluetooth mouse.

    Thank you.

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  • Brian SebastianBrian Sebastian Level 1

    I usually use the right USB port and it is working well with my mouse (since the first time I bought my laptop, I have been using the right USB port). But recently I need to move it to the left one in order to use my mouse.

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