ASUS Vivobook-X412DA Webcam not starting.

sguha7850sguha7850 Level 1
edited September 3 in VivoBook
  1. System: AMD R5 3500U
  2. Model: Vivobook X412DA
  3. Frequency of occurrence: All times
  4. Reset OS: Windows 10
  5. Screenshot or video: Uploaded

I bought an ASUS Vivobook 14 with model no-X412DA and after about 15days, the webcam stopped working. None of the apps like Camera,Skype,Google Meet can get it to work. I checked in Device manager but cannot find anything related to Camera or Imaging devices. I checked BIOS but could not find anything related to Webcam. Also I cannot find any dedicated hotkey for camera. I complained to ASUS Service centre but for the last 14days they are just delaying saying they need more time etc etc. Kindly can anyone here help me out? I couldn't find any dedicated webcam driver for my laptop model.

I have windows 10 with version 1909.

I have attached the screenshot of my webcam not working.


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Comments

  • Hello shuha7850,

    If you are still in return and replacement period, please contact seller.

    If the period had passed, please send your device to service center for repair.

    Thank you.

  • Is there any higher seniority level mail address of ASUS to whom I can address the issue? Because the Customer care is always sending me automated type messages telling me to wait for some time, for the last 20days.

  • Hello shuha7850,

    Please kindly share the mail from local customer care and your SN with me in the PM.

    Thank you.

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