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rog phone 3 hyper charge is not working its discharging

rishishahu112
Star III
Please tell us some basic information before asking for help:
Model Name: asus Rog phone 3
Firmware Version: latest update 9th september
Rooted or not: not rooted
Frequency of Occurrence: 2 days
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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hi , i have this asus rog phone 3 and now i am facing this charging issue in which the phone doesn't charge even at normal issue also the usb cable is not fitting properly in the charger and have discharge
i tried using charging laptop its charging at normal speed but while using the asus charger it doesn't. help me out here.
1 REPLY 1

ARP_ASUS
Community Legend II
Hi @rishishahu112,
Try the below:
Check on both ports. (Down and side)
Try factory resetting your phone once
If nothing works visit a service center to have a check on your phone and charger.
Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.
https://www.asus.com/in/support/service-center/india