rog phone 3 hyper charge is not working its discharging

rishishahu112

Please tell us some basic information before asking for help:

1. Model Name: asus Rog phone 3
2. Firmware Version: latest update 9th september
3. Rooted or not: not rooted
4. Frequency of Occurrence: 2 days
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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hi , i have this asus rog phone 3 and now i am facing this charging issue in which the phone doesn't charge even at normal issue also the usb cable is not fitting properly in the charger and have discharge

i tried using charging laptop its charging at normal speed but while using the asus charger it doesn't. help me out here.

ARP_ASUS

Hi @rishishahu112,

Try the below:

1. Check on both ports. (Down and side)
2. Try factory resetting your phone once
3. If nothing works visit a service center to have a check on your phone and charger.

Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.

https://www.asus.com/in/support/service-center/india