CPU SPEED stuck at 0.38Ghz
Shreyansh Singh
Level 1
- System: AMD R5 2000u
- Battery or AC: Input - +19v 2.37A, 45w
- Model: Vivobook X505Z
- Frequency of occurrence: Many Times
- Reset OS: Windows 10
- Screenshot or video: Uploaded
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Detailed description：
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Hello Shreyansh,
May you provide more information?
and how did you find out this issue? using which program?
Thank you.
im using windows 10 (64 bit) Asus Vivobook X505ZA 8gb ram, Amd Ryzen 5 2500u with Amd radeon vega mobile gfx.
This Issue Occured suddenly oneday when i turned on my laptop i found that the videos on my hardisk are lagging very badly and laptop is working very slowly. i checked my cpu speed from task manager, it is stuck at 0.38 ghz and is not increasing. What to do Sir Please Help
Hello Shreyansh,
Please kindly check if your BIOS and windows are up to date.
So no matter which function your are using now, all are slow?
is the fan and heat radiation working?
Thank you.
yes the fan and heat radiation working fine in my laptop. everything is slow as you can understand how can anything work smoothly in a speed of 0.38ghz.
Hello Shreyansh,
Please kindly check if your BIOS and windows are up to date.
Thank you very much.
Windows is update let me update bios
i have update the bios but still the same problem
I had this problem with my laptop which is from different brand. What I do is, turn ON laptop and after reaching desktop, long press the power until it turns off.
Now the CPU will work normally then you start.
Try and let me know
Hello Shreyansh,
Please send your device to service center for further examination.
Thank you.
no not worked for me