Mobile data inactive until phone unlock

edited October 2020 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: Asus 5z
  2. Firmware Version:
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: Always(I guess after an update)
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Model: Asus 5z

Mobile data does not work until phone is unlocked, even when mobile data is turned on. Once phone is unlocked, then I receive all messages and notifications and data starts working. Even songs which I'm playing online on Spotify or SoundCloud stop, when mobile data is on but phone is locked.


  • KolorowezworkiKolorowezworki Level 2
    edited September 2020

    Switch Battery Saver mode.

  • Hi, kindly let us know the firmware version of the device, also we'd request you to check, settings => battery => Power master => Check if phone is not on battery saver mode.

This discussion has been closed.