Charging problem

ENTRAPANENTRAPAN Level 1
edited October 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Max pro M1
  2. Firmware Version: X00TDB
  3. Rooted or not:Not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app): the whole phone

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Comments

  • Hi ENTRAPAN

    Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:

    1. Change a charging port and a cable

    2.  Please try to clean your port with soft tools (e,g. compressed air can)

    3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    4. Also, please try "the Factory Reset" 

    Settings>System>Advanced>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

This discussion has been closed.