Network and Battery drain Asus 5z

kaleesmachkaleesmach Level 1
edited October 1 in ZenFone 5 Series

It seems the network and battery drain happening with the latest updates.

Asus getting worse all of a sudden. I have planned to recommend Asus 7 to my friends,but this making a wrong impact.

Asus fix it quickly 😒

Comments

  • yes bro same here battery drain fast

  • Hi kaleesmach

    Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:

    >Network

    1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    2. Please try reset Network: Settings>System>Reset options>Reset Wi-Fi, mobile & Bluetooth

    3. Also, please try "the Factory Reset" 

    Settings>System>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.


    >Battery Drain

    1. After practiced the Factory Reset, enter "Safe Mode" and leave a 100%-charged phone in sleep(idle) mode in a night, then provide me the screenshot of 

    ①Setting>Battery

    ②Setting>Battery>3 dots on the top"Show app usage"

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    If the battery works well in "Safe Mode", please check on any disturbance from the installed 3rd party Apps.

  • What kind of funny stuff is this 😓 ,Asus 5z shows just gonna last long 3 hrs after 100 % even though I have turned off the network.Is the new Android 10 going from worse to worst

  • Sorry to hear that,it's happening after the Android 10 updates.Asus team kindly release a FOTA updates to solve this issue asap

  • Same battery drain issues in my asus 5z ... After Android 10 update .. reverse charging issue also when playing pubg ... Kindly fix soon as possible

  • 100 to 90 % charge drains quickly ... In my asus 5z

    Expecting quick fix. From the developer team

  • edited September 1

    Hi kaleesmach

    Thank you for your reply. I had tested my device with the latest version WW-100.10.107.92 yet I didn't encounter the same issue.

    Based on your screenshot, your device may not in "Safe Mode". Can you assist me to check with the steps I mentioned above?

    Enter "Safe Mode" and leave a 100%-charged phone in sleep(idle) mode in a night, then provide me the screenshot of 

    ①Setting>Battery

    ②Setting>Battery>3 dots on the top"Show app usage"

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    Besides, Is there any zone heating up while using/idling? How long has the battery been used? 


    Hi tamilarasan392

    Thank you for your asking. Can you provide more detail of your reverse charging issue?

This discussion has been closed.