Hardwarestub services notification
Geekmer
Level 1
Please tell us some basic information before asking for help:
- Model Name: RoG phone 3
- Firmware Version: WW17.0822.2005.11
- Rooted or not: No
- Frequency of Occurrence: all time
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi friends I hope you can help me to solve this issue please. I just received my RoG phone 3 and all the time it's showing a notification of "Hardwarestub services" and I can't remove it, do you know a way to remove it from the phone?
Best regards!
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Comments
@Geekmer This message shows up because you (most likely) have a Tencent-branded ROG Phone 3 that has been flashed with global firmware. This is not a supported configuration, which among other things means you will not get FOTA updates. I recommend you contact your reseller about a refund.
Thank you for your quick reply Gustav, so there is no way to update this phone in the future? And there is no way to delete this notification? Best regards!
@Geekmer you will be able to manually update your firmware as long as the phone is compatible with the released firmware from Asus website.
Thank you very much @Skrue . I have seen that in the web page there are 2 version of firmware the CN version and the WW version.
1. Do you know which version do I will need to use to update my phone?
2. I will need to use a computer, or just saving the firmware in an specific folder of the phone?
I hope don't bother, and again thank you for your kindly support.
Best regards!
@Geekmer To update your firmware manually, all you need to do is this:
I still recommend you consider a refund though, since we can't guarantee your configuration will function as normal.