HARDWARE DIAGNOSIS

ZT-b31b9786ZT-b31b9786 Level 1
edited October 2020 in VivoBook
  1. System: windows 10
  2. Battery or AC: battery
  3. Model: X571GT
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

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Detailed description:

Comments

  • ZT-b31b9786ZT-b31b9786 Level 1
    edited August 2020

    sorry i forgot to give the details,

    why is laptop showing battery and adaptor problem as it has just been 2 months since i have purchased it ,does my battery really has a problem or is it the problem of MyAsus app,how to fix it please tell me

  • i have the same model and facing the same problem, i do not know what the fu** is going on with this app, i am sure the bettray health is good.

  • ZT-b31b9786ZT-b31b9786 Level 1
    edited August 2020

    yes ,even my battery health is good but why does MyAsus app show such a thing please give us a fix

  • Hello SHISHIR,

    May I know what urge you to run the diagnostic ? do you have any other issue?

    Please kindly share your My ASUS version as well.

    Thank you.

  • Hello abdalrhman,

    May I know which model you have?

    And why did you run the diagnostic tool?

    Please share the My ASUS version as well.

    I have reported to related department.

    Thank you.

  • model:X571GT

    No I do not have any other issues, I usually run a diagnostic tool once a week to keep my laptop healthy and check if there is any problem


  • Dear both,

    This issue will be solved in the next update of ASUS SystemControl Interface V2 driver and My ASUS APP.

    It does not affect regular using.

    Thank you so much for your feedback.

This discussion has been closed.