Rog phone (1) last System Update destroyed my phone

edited September 30 in ROG Phone

Please tell us some basic information before asking for help:

  1. Model Name: rog phone
  2. Firmware Version:
  3. Rooted or not: no
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

The last system update destroyed my phone.

I cant start my camera (crash) and my Bluetooth wont connect anymore to other hardware (external speaker)

any way to downgrade my phone to the older firmware? I dont want to root my phone for this bullshit update...

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Comments

  • edited August 31

    Hi Kevin

    Thank you for your asking. Kindly provide the information below so that we can better assist you.

    1. Your current firmware version. Is it WW-16.0420.2006.30?

    Settings>System>About Phone>Software information>Build Number

    2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    3. Please try "the Factory Reset" 

    Settings>System>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.


    If the issue still remains after the Factory Reset, kindly let me know.

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