Mobile data internet is not working on Asusu Rog phone 3

edited October 14 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: Rog phone 3
  2. Firmware Version: I don't know the firmware no.please check the screen shot.
  3. Rooted or not: no
  4. Frequency of Occurrence: not working even for 1 second
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Mobile data is on and showing edge Mobile data or 4g Mobile data in quick settings but still unable to use it. Please check the screen shot for firmware no. It's my problem that I am missing some settings or Asus has a bug.

Data roaming is data is on. Please help me out I just my bought my phone yesterday. If my phone is defected then I need to return it.


  • Hi @puneet,

    Try this:

    1. use a different SIM
    2. use the same SIM in different phone
    3. Check APN settings -> Mobile Network -> Data - APN, try resetting from tapping on above 3 dots
    4. Last you can backup and reset your phone once
  • Same problem, but now solved. Go mobile networks and open access point names and delete APN

  • sermed2003sermed2003 Level 1
    edited September 22

    I have the same problem as well, but it says: "Access Point Name settings aren't available for this user". And even after I reset to default, it doesn't change anything

    Could someone please help?

    EDIT: I just searched up the APN for my network provide, and follower the steps on there. Now it works perfectly.

  • Same problem with me. I contacted asus and they firstly classed my phone as doa, I returned it to the shop and was given a replacement, and it still has the same issue. I've tried all the apn fixes for Vodafone Australia but still not working only intermittent and on wifi.

  • I have the same issue, but non way to edit the APN, i have allways the same error message.

    How did you do at the end to modify the APN ?

  • Hi, I am having the same issue, last week i purchased Rog 3 global version 12gb/512gb version and using it in Saudi Arabia on STC network. Signal works with high speed on My old mobile but Rog 3 failed my expectations, sudden disconnection of internet every time, keeps connecting and disconnecting every 5 mins i have to keep toggling Airplane mode On/Off to refresh network signals. Everytime when I have to go online I have to goto nearby WiFi to have a stable connection. Already Update to 17.0823.2008.78 but still the same problem. Already done Factory reset twice but still the same problem.

    VOLTE option is not showing in Settings>Network & Internet>Mobile Network. I checked from my service provider (STC) and they told its already active from there side. I used to to VOLTE in my old mobile. Everytime I call someone network switches from 5G/4G to H that results in bad call quality

  • Same issue for ZenFone 5. Nothing seems to help.

  • I just received the Tencent version myself and had the exact same issue. What seemed to work for me was an issue in the APN settings where it had doubled up on my proxy and port numbers. The fix for me was to go into the APN settings and change the proxy to not set and the port to not set. It was using the same numbers from the MMS proxy and MMS port when it needed to have no value. Worked straight away from there.

  • akf.kadirakf.kadir Level 1

    I am facing the same network issue in my asus rog 3 ...everytime after call network disappears and then i have to put airplane mode on/off to get back the network....plz. Fix this

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