My Phone gets switched off

ashivanand72ashivanand72 Level 1
edited October 2020 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: ROG PHONE 2
  2. Firmware Version:17.0240.2007.27
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: switching off continuously
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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I've been using this phone since December 2019.. Initially it was good but after a month the issues started. First the camera got dust in it which I didn't notice at the start. I visited the service centre at Andheri East more than thrice for this issue . After this issue was solved ... Then during this Quarantine I've been facing this new issue of my phone getting continuously switching off while gaming, normally scrolling , talking on phone ... It's really frustrating and disappointed because I didn't have any asus phone before ,this was my 1st asus phone . I could've bought a OnePlus 7t at lesser price because all the phones which I had were OnePlus ..but I trusted this company and I'm really disappointed. I will not suggest anyone to buy Asus because of these issues which I faced and also for the firmware updates which are late.. I will suggest you all to buy OnePlus instead, because they have all this and a good customer care service too.

Comments

  • Hi @ashivanand72,

    Auto switch off is a known issue and we already have a fix for the same.

    Can you try visiting the service center for the same?

    If you are facing any issues with service do revert to me.

  • Hi @ARP_ASUS

    I went to the service center for the other Charging port being loose issue and they asked me to keep the phone for 7 days which is not acceptable.

    This is a brand new phone and we see everyday a lot of issues coming up. This is corona situation so its not easy for us to go the service center. I hope FOTA updates should atleast fix the software issues and if its a known issue then ASUS service center would have told me. I was not aware of this.

  • What kind of fix are we talking about? HW or a SW fix?

This discussion has been closed.