Hey Asus explain this

ranathpodemranathpodem Level 1
edited September 2020 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 6Z
  2. Firmware Version:
  3. Rooted or not: not
  4. Frequency of Occurrence: only once
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Explain me about the internal storage.

Comments

  • VS-KRVS-KR Level 4
    edited August 2020

    It's a strange bug that is resolved when you refresh the page, if not, reset/erase the data of the app

  • Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue

    factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/

  • Last August security update is very buggy update s me issue are:

    Phone restart issue

    Heating issue when use mobile data

    File manager not working

    Network issue

    Charging issue

This discussion has been closed.