Black screen problem

ranathpodemranathpodem Level 2
edited September 2020 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name:. Zenfonee 6z
  2. Firmware Version:
  3. Rooted or not: no
  4. Frequency of Occurrence: once
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Display got black and not responding . Only the led indicator coming to life when I plugged in the charger . What to do . It is so frustrating it was just 13 months old.


  • I hold down the power and vol buttons for a while it helped nothing. Again I tried the same thing after a little gap my phone rebooted but if this problem repeats like this, I think I made a wrong decision in selecting and buying ASUS.

  • I am also using 6z I purchase this 5 months ago.

    I visited 3 times to asus service center for issue.

    Speaker is dead .

    I seen many people facing motherboard issue and hardware issue so Asus using cheap quality parts.

    I used honor view 10 before this 2.7 year usage not facing any single issue.

    And asus create bug in update so that you buy another phone.

    I don't want to buy Chinese phone like Xiaomi,oppo, vivo so I buy asus 6z.

    But I think asus is worst in quality than other.

    Think if you invest 32000 rs and after 1 year motherboard dead then how it is worth because motherboard is too costly .

    So #boycott asus

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