Camera issue

ranathpodemranathpodem Level 1
edited September 2020 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 6Z
  2. Firmware Version:
  3. Rooted or not: Not
  4. Frequency of Occurrence: 3 times a day
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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When I try to capture pics after turning cam from front to back the cam will not focus on anything and totally blurs. After that I will flip the camera front and back for twice or thrice then the cam will focus on objects in back cam. And sometimes when I flip the camera from back to front some kind of vertical lines are showing up for 1-2 sec. I will try to capture them in video format and upload it.

Comments

  • Hi, we'd request you follow the below steps:

    1. Check your phone for latest software version.

    2. Go to Camera settings & try changing focus mode

    3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App

    4. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    5. If still you face the issue factory reset your phone after taking a full backup:  https://www.asus.com/support/FAQ/1006346/

    6. Last option would be to visit the service centre to have

    a check. Locate here: https://www.asus.com/in/support/Service-Center/India

  • Camera not good when I purchase camera was very good.but now camera is wrost. 15000 rs phone camera is much better than this.

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