About Charging

ranathpodemranathpodem Level 2
edited September 2020 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 6Z
  2. Firmware Version:
  3. Rooted or not: Not
  4. Frequency of Occurrence: This is the first time
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


The charging indicates single + symbol while charging and shows fast charging. What is the problem?


  • VS-KRVS-KR Level 4

    Are you using the genuine charging cable and charger block in a wall outlet ?

  • Yes , I'm using the same cable and power bank from past 2 months but this appeared for the first time.

  • Hi there, request you to provide us with your device's latest firmware version. You can follow the below instructions to do the same: Settings -- About -- Software Information

  • Last August security update is very buggy update s me issue are:

    Phone restart issue

    Heating issue when use mobile data

    File manager not working

    Network issue

    Charging issue

    Asus creating bug

This discussion has been closed.