Unable to unlock ZS570KL bootloader on two phones, non-pro 2.15GHz

[email protected]

Please tell us some basic information before asking for help:

1. Model Name: Zenfone 3 Deluxe non-pro (ZS570KL) 2.15GHz
2. Firmware Version: WW_Phone-15.0210.1810.73-0 (both phones)
3. Rooted or not: not rooted
4. Frequency of Occurrence: Every time
5. APP Name & APP Version (If your issue relates to the app): "Unlock Device Tool" 9.1.0.3_180621

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Both phones have been factory reset and the unlock app says "An unknown error occurs, which may be a network connection issue. please wait and try again later"

Serial numbers:

************

These phones have never been unlocked.

I would appreciate help in getting both of these unlocked.

Christine_ASUS

Hi [email protected]

I have forwarded the information to the relevant department. We will keep you updated and your consideration will be very much appreciated. Meanwhile, I had edited your passage and deleted the SN. Please be aware that sharing the personal information like SN or IMEI on the Internet is quite dangerous. 

[email protected]

Thank you. Do I wait for a message?

Christine_ASUS

I will reply the thread once I receive any relative information. :)

Christine_ASUS

Hi friends

The latest unlock tool of ZS570KL is now available on our official website! Please check the link below

https://www.asus.com/us/Phone/ZenFone-3-Deluxe-ZS570KL/HelpDesk_Download/

[email protected]

The "Driver and Tools" download section doesn't return anything anymore.

[email protected]

It looks like the download section isn't working with Chrome, but works with Firefox.

The new unlock tool worked. Thank you!