Belkin Cable not working for file transfer

pragam21pragam21 Level 1
edited September 2020 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 6
  2. Firmware Version:
  3. Rooted or not: Not Rooted
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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My original charging cable was not working properly so I had replaced it with Belkin Playa USB C cable. But when connecting to the laptop, it is just charging but there's no option for file transfer.

I have also checked with Mi A1 cable and it had the same issue. But the OnePlus Cable was working fine.

@Anders_ASUS Can you please suggest here.

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