Stuck at 60hz

edited September 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: ROG phone 3
  2. Firmware Version: build number..... (....2007.32)
  3. Rooted or not: no
  4. Frequency of Occurrence: whenever the brightness is lowered to less than 40 percent
  5. APP Name & APP Version (If your issue relates to the app): no

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Whenever the screen brightness is lowered to a certain level (approximately below 40 %), the screen's refresh rate gets lowered to 60 hz even after I've already selected the 144hz option in the settings.

I have updated the phone's firmware to the latest one but still the problem persists. I've checked it using various applications also along with different websites.

The only place where the refresh rate of the screen stays at 144hz even under low brightness is when a game is opened up.

This is unacceptable from Asus as this is a premium category phone, I'm very disappointed from this bug.

Question: Is this a software bug or a hardware problem?

Because if it's a hardware issue then I must return it.

Please look into this as it is a really serious problem.

1st image is at 70 percent brightness and the 2nd one is at 20 percent brightness.

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