Charging and auto restarts and shutdows

SayedSayed Level 1
edited September 2020 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: ZS660KL / ROG phone II
  2. Firmware Version: 17.0240.2007.27
  3. Rooted or not: No
  4. Frequency of Occurrence: while or after charging / during a high usage of phone
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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The phone has the problem only while or after charging

Unfortunately I can't play any game while charging it shuts down the moment i start the game, Even if the temps are good and phone is restarted and optimized

Some time the phone shuts down while charging even if it is in idle mode but only when temperature is high, this happened after a gaming session

I tried different chargers with different watts, always the same problem

Also i noticed during a high usage while charging it also restarts, this happened twice; first while using facebook and the other was during a whatsapp call


***All this started after updating to the last os ver.***


I registered here recently, hopefully i can find a solution


I live in africa Congo Where there is no asus service center

What should i do?

Comments

  • It's highly likely that it's hardware since you've already tried multiple chargers.

    The only thing you can try is to factory reset. Maybe even downgrade to android 9 because that will give you a cleaner install than just factory reseting. I really do hope this will fix your problem or you will have to find a way to ship your phone so we can repair it.

  • SayedSayed Level 1
    edited August 2020

    New update

    Actually i have good news and bad news

    Good news first:

    The problem is kind of solved !

    I did a factory reset and tried it but there was no good results , the problem persisted.

    I just unchecked my game from games in armory crate

    And thats it, every thing works very fine

    I spent an hour playing the game without any restarts or shutdowns !!!!!!!!

    Like this, Now, i only have a high end phone which can run high end games without special gaming features. No air triggers no game genie activated

    And here is the bad news !


    So in conclusion what i can say is:

    You said you looked the problem!; then how can it be resolved ,for me, by just "disabling the main feature of the phone "

    Maybe there is a lost detail here or there connected to the "gaming features"

    All i know iam sharing my new experience hoping to find a solution


    @Anders_ASUS

  • SayedSayed Level 1

    I played cod mobile with highest graphic settings

    x mode on

    Fan running

    Screen 60fps

    Charging with original charger

This discussion has been closed.