Keyboard keys do not work

tnnasus2020

1. System: WINDOWS 10 HOME X64
2. Battery or AC:
3. Model: UX510UXK notebook
4. Frequency of occurrence:
5. Reset OS:
6. Screenshot or video:

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Detailed description：

Hi,

I have a UX510UXK notebook, which suddenly the keyboard keys

6 7 y u h j n m

they don't work anymore!

I also tried with another OS, same thing ...

so the problem is hardware.

how can i solve?

img-keyboard.png

Blake_ASUS

Hello tnnasus2020,

Do you have a external keyboard you can plug in?

How about entering BIOS or safe mode to see if those keys are working or not.

Thank you.

tnnasus2020

Hi,

I tried both in BIOS and in safe mode but the keys don't work ...

Blake_ASUS

Hello tnnasus2020,

Please kindly send your device to service center.

Thank you.