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Keyboard keys do not work

tnnasus2020tnnasus2020 Level 1
edited September 2020 in ZenBook
  1. System: WINDOWS 10 HOME X64
  2. Battery or AC:
  3. Model: UX510UXK notebook
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

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Detailed description：

Hi,

I have a UX510UXK notebook, which suddenly the keyboard keys

6 7 y u h j n m

they don't work anymore!

I also tried with another OS, same thing ...

so the problem is hardware.

how can i solve?

img-keyboard.png


Comments

  • Blake_ASUSBlake_ASUS mod

    Hello tnnasus2020,

    Do you have a external keyboard you can plug in?

    How about entering BIOS or safe mode to see if those keys are working or not.

    Thank you.

  • tnnasus2020tnnasus2020 Level 1

    Hi,

    I tried both in BIOS and in safe mode but the keys don't work ...

  • Blake_ASUSBlake_ASUS mod

    Hello tnnasus2020,

    Please kindly send your device to service center.

    Thank you.

This discussion has been closed.