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Issue with conference call

abdullah8shkabdullah8shk Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: 5z
  2. Firmware Version:...92_20200715
  3. Rooted or not: not
  4. Frequency of Occurrence: every time
  5. APP Name & APP Version (If your issue relates to the app): Asus Phone app

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

The App get stucked whenever we try to add a call to an existing ongoing call.

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Comments

  • victor0_ASUSvictor0_ASUS mod

    Hi there, we'd request you to send us a video of the issue so that we can understand the issue better. Thank you.

    We'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

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