Freezing,Black screen,automatically restarting ASUS ROG PHONE 2

justinakhilak47justinakhilak47 Level 1
edited September 2020 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: ASUS ROG PHONE 2
  2. Firmware Version: 17.0240.2007.27(manually updated)
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: 8-12 times
  5. APP Name & APP Version (If your issue relates to the app):PUBG MOBILE, ASPHALT 9,KINE MASTER, while charging, MICROSOFT teams, while running multiple apps in the background.
  6. Kindly plz Check this one 🙏I recorded my problem and uploaded in twitter ASUS responsed and suggested to visit there service center
  7. ASUS service center in HYDERABAD they are not providing the contact number and the location in the Google maps were wrong and the reviews are WORST ever ASUS won't giving a single hope to fix this problem 1)https://maps. 2)
  8. MAJOR PROBLEM it's corona here how can I travel ??

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



  • Hey, sorry to hear about this.

    Be rest assured. Check your PM and share the requested details.

  • I have the same problem ... pls suggest me some solution... @ARP_ASUS

  • I have problem like when I put charge to my mobile(Asus ROG Phone 2) it get black screen & switch off, in a few minutes. I reached the service center and they repaired. For few days i have no issues and now i am having the same problem! 

    I don't know what to do now please help


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