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Update firmware on 5th August 2020

nazri5363nazri5363 Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hi, why is the latest update on August were removed from the website? Is there something buggy since I've downloaded the latest firmware... If there is bug I won't install that...

Best Answer

Comments

  • Christine_ASUSChristine_ASUS mod

    Hi nazri5363

    Thank you for your informing. I will check with the relevant team. I will keep you updated and your consideration will be very much appreciated.

  • nazri5363nazri5363 Level 1

    I am from Malaysia, and on the website the updated firmware on 5th of August not available any more ... Only kernel source code for 5th August available..

  • StefanowallStefanowall Level 1

    I updated my phone three days ago, all working fine...though, the update disappeared also here in Italy...🤔

  • Christine_ASUSChristine_ASUS mod

    Hi nazri5363

    The latest version V16.0615.2006.131 is available on our official website. Please refer to the link as below

    https://www.asus.com/Phone/ZenFone-5-ZE620KL/HelpDesk_BIOS/

  • marcus.cicero1124marcus.cicero1124 Level 1
    edited August 2020
    Screenshot_20200816-085348345.jpg

    I have an issue with the latest update. There are several times that i cant touch any apps on my screen. And when i leave my phone wifi hot spot ON over night or too long, the connection seems to hang and disconnects. And when i get to the app setting, the hotspot switch cant be touch or switch to turn on.

  • Christine_ASUSChristine_ASUS mod

    Hi marcus.cicero1124

    Thank you for your reply. If the issue has appeared right after the firmware update, please try "the Factory Reset" 

    Settings>System>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.


    If the situation remains the same after the Factory Reset, I may need you to provide me a video and the logs for further checking.

This discussion has been closed.