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Rog 2 Restarting Issue

mouakkia
Star I

‎08-10-2020 12:52 PM

Please tell us some basic information before asking for help:
Model Name: ASUS ROG 2
Firmware Version: Android 10
Rooted or not: No
Frequency of Occurrence: Once every couple of days.
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
So my phone started restarting on its own. The first time it happened I didn't think much of it but after a couple of days later it kept happening over and over. It would reboot on its own, it happened again today. After the restart it changed some of my settings on my phone as well. My speakers started having issues as well. Is anyone having these same problems? It's stressing me out because I paid so much for this phone ugh.
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1 REPLY 1

Anders_ASUS
Hall of Fame III

‎08-12-2020 11:26 PM

Please read though this thread first
Jerel

Help... ..,my phone suddenly freezes from time to time especially while playing. (less than 2 hours of playing)

Back, home and recent buttons doesn't work and then auto restarts after 1 min of hung time.

Settings are mostly default (60 hz refresh rate, X-mode off, system lighting off) but still builds up heat fast even after only 1 game of asphalt.

Thinking of going to Factory Reset the phone or try to actually ask the ROG concept store to replace the unit of the problem still exist.


ROG Phone 2 (12/512) Freezes and Auto Restart Problem
Basically, what it says is factory reset and if that doesn't help, then send it in for repair.
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