ASUS 6z auto Reboot & Switching off problem. Now its Dead

edited September 2020 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: Asus 6z
  2. Firmware Version: Don't know. Phone is Dead now
  3. Rooted or not: No
  4. Frequency of Occurrence: Multiple times
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================


Asus Customer service team,

I purchased Asus 6z phone from Flipkart on 10-Aug-2019. After 3 months of usage, i faced phone's auto Turn off & restart issues multiple times.

Then i logged complaint (Service No=A1911100130). That time, this issue resolved after an OTA Software update & phone was performing well until this week.

During last 2 days, my phone was again turning off automatically multiple times in a day & i had to power it ON manually. I called Asus service center Regenersis India, Bangalore yesterday & they suggested me to Reset the phone & visit service centre on Monday 10-Aug.

But today morning, the Phone has turned off again & it is not at all powering ON now.

During Covid-19 situation & pregnant lady at home, i can not take a risk to travel to Asus service center which is 30 kilometres far from my home.

Tomorrow is the last day of my phone's warranty & i am really disappointed and clueless about this problem's resolution.

Please help me & suggest - What should i do now?

Comments

  • As far as i know, there will be 10 days of grace period, meanwhile write a mail via MyASUS app by addressing the situation and issue, also try to contact CC, at Bengaluru definitely you will get it sorted out

  • Hi, please check your inbox for the private message I've sent you, since the further information that we need involves your personal information. Thank you.

     

     

This discussion has been closed.