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zenfone 5z last firmware upgrade fail

VhicVhic Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus zenfone 5z
  2. how to fix this issue : last firmware upgrade fail.

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Comments

  • VhicVhic Level 1
    117641934_2991967804264191_8896042103243423653_n.jpg

    this is the error. what do i need to do to fix this?

  • darkknightdarkknight Level 2

    Please provide some more information about how did you get this error?

  • Christine_ASUSChristine_ASUS mod

    Hi Vhic 

    Thank you for your asking. Are you asking about how to manual update in Recovery Mode *Apply update from microSD card? Kindly try some stay-at-home troubleshooting tips below:

    1. Try to download the firmware file again to ensure that the file is downloaded completely.

    2. Try the steps: Apply update from microSD card>the firmware file>Wipe date/factory reset>Wipe cache partition


    If the situation remains the same, please provide me your current firmware version and preferred firmware version. Thank you.

This discussion has been closed.