Asus zenfone 5 mati sendiri dan coba dihidupkan mati lagi berulang ulang

derylandeyaderylandeya Level 1
edited October 2020 in ZenFone 5 Series

Model: ZE620KL

RAM: 4G

Firmware/APP Version: v16.0615.1903.92 / v16.0611.1901.1

Frequency of Occurrence: v16.0615.1903.92 / v16.0611.1901.1

Rooted: No

sudah saya coba charge tetap mati hidup dan tidak bisa di charge dari semalam dan sampai hari ini belum bisa dibuka hape tersebut , pas saya charge lampunya merah batrai kosong padahal hape saya mati batre masih 25%, mohon bantuannya kak

Comments

  • Hi derylandeya

    Thank you for your asking. Can you still back up your data via USB cable? Please try the following steps to access recovery mode for the Factory Reset:

    0. Try to back up your data with USB cable

    1. Power off the phone, then keep pressing "volume down key"

    2. Press "power key" and stop press " power key" once you feel the vibration. Still keep pressing "volume down key".

    3. Stop press "volume down key" once you enter [Android Recovery] Screen

    4. Choose "Wipe data/factory reset">"Yes"

    5. "Reboot system now"

    #Hardware Reset Guide

    https://www.asus.com/support/FAQ/1006346/

    Please note that once the steps are completed, all data, apps, settings and personal information will be deleted.


    If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

  • the thing is my phone wont turn on so i cannot back up all my data

  • Hi derylandeya

    Thank you for your reply. If you can not access the phone, please check if your google account or microSD card have auto backup your data. Then bring the device to the repair center for further device checking. 

  • wow i just got back from the asus center and they said its the mmc problem. I also see alot of people have the same problem as me. what happen to this asus zenfone 5?. and they put price on Rp 5.850.000 (USD $394) and i bought this phone for $310 so i decided to cancel the repair. this phone just like 2 years age . for real this cannot be fixed? what a great!

  • Hi derylandeya

    Thank you for your reply. Has your device ever fallen or broken before? This is one of the common reasons of the issue.

  • @Christine_ASUS just a few fall not broken. my phone still perfectly fine no worry. and but there is alot of people has same problem as me. so what should i do with this phone?

  • Dude the only thing you should is repairing your phone. If the official repair is too pricey, find a unofficial one then

  • OwllOwll Level 1
    edited August 2020

    @derylandeya

    sekarang kondisi nya bagaimana apakah sudah bisa menyala? saya juga mengalami kondisi hp yang hampir sama terjadi sekitar 1-10 Agustus 2020, lagi di charge tibatiba mati begitu saja padahal sudah mau penuh. Saat dinyalakan kembali hanya sampai screen menampilkan "android" lalu mati kembali, di charge pun hanya muncul gambar battery kosong. Akhirnya dibawa ke Asus Service Center menunggu selama 2 minggu lebih ternyata harus mengganti motherboard seharga 2.5 juta + 150 ribu. Akhirnya saya batalkan dan bawa ke tempat tidak resmi. Dicoba ganti battery tidak bisa terus ganti ic pun tidak bisa dan ternyata kendala nya ada di CPU yang tidak bisa dibuka sembarang karena di lem pabrik. Di tempat service yang tidak resmi pun ada orang yang menggunakan zenfone 5 juga dan mengalami masalah yang sama. Jadi saat ini mau tidak mau diiklaskan untuk tidak nyala :) selain itu ada masalah di kamera utama nya persis dengan orang-orang yang berbicara melalui zentalk yang tidak bisa fokus.

  • @Owll sekarang asus zenfone 5z mas ngga bisa dpke? soalnya hp saya juga gitu, sdh di factory reset tpi malah kalau di nyalain bacannya qualcomm crash dump mode. bingung bet dah 3x dh service tobat sya pake hp asus

  • Okay. You bought it for 5 juta lebih.i bought this Asus Zenfone 5z for like 7 juta!!! I guess and yes it is only about 2 years of usage! Kapok udah pakai Asus juga! The first repair I had is because of the camera unable to auto focus (like others also experience this) I replaced the mmc already and around the same time as you all guys my phone started to lose signal as in it cannot detect my sim cards and it kept rebooting.

    For my case it successfuly went into the OS after several boot. I managed to backup my files and did factory reset. The phone seemed to be working fine until today the problem is not yet solved. Sometimes it would lose signal again and keep rebooting.

    I realised if the phone got "ketindih" around the motherboard it would lose signal somehow and keep rebooting. So we need to treat this phone like a baby. Gently.

    If I put this phone inside my pants pocket and sit down on a chair it would somehow got "ketindih" again and it would lose signal again and keep rebooting. This phone is literally a baby. Omg.

    I went on to delete all the not so frequently used apps to preserve the usage of this phone. A baby again..

    If I didn't use it at all and just keep it on for a while and it still loses signal and rebooting unintendedly, I took off the silicone casing because I perceive the casing might have put "force" on the motherboard side. Again a baby phone.

  • sama hampir 7jt,ngga sempat di backup, setidaknya kmu punya bisa nyala wkwk.

  • derylandeyaderylandeya Level 1
    edited September 2020

    totally freakin dead. @Owll @aelbangguna @ingrid.lie16

  • fuck this and i decided to change my phone

  • gw biaran aja dikotak @aelbangguna

This discussion has been closed.