ASUS Zenfone 3 Stuck Booting

JamiesonJamieson Level 1
edited September 2020 in Others

(I don't know much about the details of my phone since I'm not good with technology and usually I wouldn't check these information, sorry if the information like this is extremely important, I would check but I can't get into my phone.)

  1. Model Name: ASUS Zenfone 3.
  2. Firmware Version: Not sure.
  3. Rooted or not: Pretty sure it isn't.
  4. Frequency of Occurrence: Just this once.
  5. APP Name & APP Version (If your issue relates to the app): Don't think this issue is due to an app.

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I turned on my ASUS Zenfone 3 (fully charged) but it wasn't booting up for longer than it usually takes. I due have quite a bit of apps on it so it'll take longer than normal but not this long. Hours passed with no results so I cleared the cache seeing if that would help but it still doesn't work. The laptop I'm using to type this is also made by ASUS so I could try to connect the two. There is always the option of factory resetting but I have a lot of unsaved data on there that I wouldn't want to lose. I didn't install any new apps recently so I don't think it was a virus from that. Does anybody have a possible solution? I know I gave little to no information and if you can't help because of that it's fine. I just want to find a solution where I might be able to keep some data.

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