Wifi keeps on disconnecting

shakza1223shakza1223 Level 1
edited September 2020 in ZenFone Max Series

Please tell us some basic information before asking for help:

  1. Model Name:ASUS_X008D
  2. Firmware Version:I don't know(can't find it on the settings)
  3. Rooted or not:no
  4. Frequency of Occurrence:all the time
  5. APP Name & APP Version (If your issue relates to the app):

I have an Asus zenfone max 3.I have had it for 4 years.The problem started 2 years ago.I have tried every single way to fix my phone like putting my wifi on during sleep to always...etc.I even did factory reset and network reset it doesnt even work.There are no problems to my router.I even did a wifi speed test and found my phone to have a way lower internet speed than my family members.I have a lot of assignmens to do and it is so anoying to have have it constantly disconnecting.PLEASE HELP ME!!!


  • Hi shakza1223

    First of all, the speed of the Wi-Fi depends on the compatibility between the device and the router. You can also check on the spec of both. Furthermore, kindly provide the information below so that we can better assist you.

    1. Your current firmware version

    Settings>System>About Phone>Software information

    If you try to update to the latest version, does the issue still persist?

    2. You router model

    3. Has the router ever changed before?

This discussion has been closed.