My lock screen automatically wakes up even if I have no new notification

Atul UpadhyayAtul Upadhyay Level 1
edited September 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: ZB630KL-4J002IN
  2. Firmware Version: Version WW-17.2018.2004.424
  3. Rooted or not: not rooted
  4. Frequency of occurrence: everytime

When ever I try to lock my screen with a double tap or press the lock button, my phone locks and instantly wakes up and shows the lock screen. Although I don't have any new notification but this thing still happens. I like the feature "wake screen when you receive new notification" but this bug is annoying.

I have to press the lock button or double tap again to lock my phone. Please help me resolve this issue.

Comments

  • Hi there, we'd request you to check for new update in system update, as the above concern has been fixed in the same. If you haven't received it yet we'd request to wait for the same, you'll receive it soon.

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